The Online Shopping Experience
I am currently trying to build another myth based PVR system (this time for my parents) and so have been buying all the required components from online retailers.
I think it's interesting that given how good some sites are (eg Amazon) you just expect them all to have the same features, and find it very annoying when they don't!
In the end, I ordered half my stuff from ebuyer, and the other half from scan, and had very different experiences.
I am very impressed with the ebuyer website, It has pretty good search facilities to find what you want, and then provides the number currently in stock for each item.
Then when you've placed an order you can track the progress online, and easily amend it by adding or removing items for example.
If you compare this to Scan, they provide only limited search features (you can't even order by price as far as I can tell) and for each item they only state whether or not it is in stock, and based on my experience this information could be wrong on 60% of goods!!
Once you've placed the order there are only very limited tracking facilities that just show that the order has been placed. It took them a week to tell me by email that some of the items I ordered were not in stock, and I am still trying to sort out the order with the out of stock items seeming to change with each new email!
Meanwhile the ebuyer goods arrived days ago!
I found this recent article on the Register (E-tailers must provide more information) interesting as this seems to be stating the problems that I've seen.
I think most of these sites are fine when everything is normal, items in stock etc. (I have ordered successfully from Scan before), but when any kind of issue occurs you can really tell the good from the not so good.
In future I'll be buying more IT equipment from ebuyer and avoiding scan as much as I can, so it costs them in the end.
I think it's interesting that given how good some sites are (eg Amazon) you just expect them all to have the same features, and find it very annoying when they don't!
In the end, I ordered half my stuff from ebuyer, and the other half from scan, and had very different experiences.
I am very impressed with the ebuyer website, It has pretty good search facilities to find what you want, and then provides the number currently in stock for each item.
Then when you've placed an order you can track the progress online, and easily amend it by adding or removing items for example.
If you compare this to Scan, they provide only limited search features (you can't even order by price as far as I can tell) and for each item they only state whether or not it is in stock, and based on my experience this information could be wrong on 60% of goods!!
Once you've placed the order there are only very limited tracking facilities that just show that the order has been placed. It took them a week to tell me by email that some of the items I ordered were not in stock, and I am still trying to sort out the order with the out of stock items seeming to change with each new email!
Meanwhile the ebuyer goods arrived days ago!
I found this recent article on the Register (E-tailers must provide more information) interesting as this seems to be stating the problems that I've seen.
I think most of these sites are fine when everything is normal, items in stock etc. (I have ordered successfully from Scan before), but when any kind of issue occurs you can really tell the good from the not so good.
In future I'll be buying more IT equipment from ebuyer and avoiding scan as much as I can, so it costs them in the end.
posted by Gezz at
2:33 pm
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